At Valence Bank, we take fraud prevention seriously and work diligently to protect our customers from fraudulent activity. If you suspect that you have been a victim of fraud or that your Valence Bank account has been compromised, it's important to report it to us as soon as possible.

How to Report Fraud

If you suspect that you have been a victim of fraud or that your Valence Bank account has been compromised, please follow these steps:

1. Contact Valence Bank immediately: You can reach our fraud prevention team by calling the number on the back of your Valence Bank debit or credit card. If you do not have a Valence Bank card, you can call our main customer service line for assistance.
2. Provide all relevant information: In order to fully investigate and resolve the issue, it's important to provide as much information as possible, including the date and amount of the fraudulent activity, the account number or card number involved, and any other relevant details.
3. Take action to protect your account: If you suspect that your Valence Bank account has been compromised, it's important to take steps to protect it as soon as possible. This may include changing your account password, monitoring your account activity, and canceling any compromised cards.
4. File a report with the authorities: If you believe that you have been a victim of identity theft or other types of fraud, it's important to file a report with the authorities. You can do this by contacting your local law enforcement agency or the Federal Trade Commission (FTC).

At Valence Bank, we are committed to helping you protect your financial information and assets. If you have any questions or concerns about fraud prevention, please do not hesitate to contact us for assistance. So, if you suspect any fraudulent activity, please report it to us as soon as possible. Together, we can work to protect your account and prevent fraud.